Client Overview

Ogletree Deakins is a law firm dedicated to helping employers navigate the complex world of labor and employment law. They offer comprehensive services, including litigation, compliance, workplace safety, and immigration support, all customized to meet the unique needs of their clients. OD Comply, their specialized service, focuses on simplifying legal guidance and compliance updates, providing employers with clear, actionable insights to stay ahead in a rapidly changing regulatory environment.

Key Challenges

OD Comply, one of the key services provided by our client Ogletree Deakins, faced several hurdles that impacted client satisfaction and internal efficiency, particularly in communicating complex legal updates.

Confusing Legal SummariesClients often struggled to grasp the full implications of new or updated laws, leading to confusion and multiple follow-up questions.

Manual Email-Based ResponsesHandling client questions through individual email replies was time-consuming and resource-intensive, leading to inefficiencies.

High Volume of Compliance QueriesClients frequently inquired about the impact of legal changes on their business, overwhelming the team’s capacity to respond effectively.

Delays in Resolving Urgent IssuesThe reliance on email communication often resulted in delays for urgent queries, which affected client satisfaction and trust.

Our Solution

To address these challenges, a thorough analysis of OD Comply’s existing processes was conducted. It was clear that a more efficient, centralized system was needed to handle client inquiries. The recommended solution was to integrate a Questions and Answers (Q&A) functionality directly into the OD Comply app. This would allow for both reactive and proactive handling of client questions, thereby streamlining communication and improving overall client satisfaction.

Key Feature Implementation

Tech Stack

Angular 8

Node.js

Apache Jena

Sparql

UI/UX

The Results

Our collaboration transformed OD Comply’s client interactions, streamlining processes and fostering stronger client relationships. The enhancements set a new standard for service efficiency and positioned OD Comply for long-term client loyalty and growth.

User-Friendly Experience Our team integrated the Q&A functionality into the app seamlessly, allowing clients to ask questions and view answers without disrupting their workflow.

Consistent Experience We ensured the design aligned with the existing look and feel of the OD Comply app, making the new features a natural extension of the platform.

Proactive Content Accessibility We made it easy for clients to access proactively added answers, minimizing additional support requests.

Increased Efficiency Our solution allowed the OD team to respond within the app, with answers visible to all users, eliminating repetitive email responses.

Enhanced Client Satisfaction Clients enjoyed a more streamlined, responsive service with quick access to answers, reducing resolution times.

Improved Client Retention Our proactive approach to common questions led to higher client satisfaction and improved retention rates.

New Revenue Opportunities We enabled OD Comply to monetize the Q&A feature by controlling access to certain answers, creating a new revenue stream.

Foundation for Future Enhancements The structured data and streamlined communication we established set the stage for future improvements, like enhanced search capabilities.

What Makes Us The Buzz of Tech Town

OD Comply’s Case study

Transforming OD Comply’s Client Engagement to Boost Satisfaction and Loyalty