Optimizing Client Interactions with OD Comply’s Proactive Q&A
Project Overview
OD Comply, a leading legal compliance service by Ogletree Deakins, specializes in providing employers with actionable insights into complex labor laws. While their clients greatly valued the compliance updates, OD Comply faced challenges in effectively communicating these updates due to outdated systems. The traditional reliance on email communication was impacting client satisfaction and limiting their operational efficiency.
What We Did?
OD Comply was struggling to meet the growing demands of their clients in an increasingly digital world. Our team conducted a thorough assessment of their communication processes and proposed a comprehensive digital transformation to enhance client interactions.
We integrated an intuitive Q&A system directly into the OD Comply app, allowing clients to easily ask questions and access answers on-demand. The addition of Proactive Q&A capabilities enabled the OD team to anticipate and address common client inquiries ahead of time. We also introduced monetization features to create an additional revenue stream by providing access to premium content. These enhancements not only streamlined communication but also significantly reduced the team’s workload, allowing them to focus on more complex client needs.
What Made the Project Successful
Efficient Integration
The Q&A functionality was seamlessly integrated into their existing app, providing a consistent and intuitive user experience.
Proactive and Reactive Solutions
The combination of proactive content and reactive Q&A responses ensured clients received timely, relevant information.
Scalable Monetization Strategy
Introducing a monetization feature for premium answers not only provided value to clients but also created new revenue opportunities.
Collaborative Execution
Ongoing collaboration with the OD team ensured alignment, rapid iterations, and successful implementation.
