Transforming Mahmayi's Efficiency with Integrated Solutions Case Study

Company Overview

Mahmayi is U.A.E’s one of the leading wholesale distributors of office furniture and commercial safes and vaults. They have an active presence in the UAE, Africa, GCC, Middle East, Russia, East Europe, and Central Asian countries.

Key Challenges

Our client wanted to streamline the operations of their e-commerce business and scale their business but they faced some significant challenges.

Fragmented SystemsThe client was using multiple systems, including an existing ERP, the “Tooken“ app, and Excel sheets, to manage inventory and order processing. This fragmentation resulted in inefficiencies and increased the time required to process orders and management overheads.

Operational InefficienciesOther than invoicing various teams were accessing and updating different systems at different stages, which caused delays and inconsistencies in the order processing workflow.

Manual ProcessesMany steps in order processing and inventory management were manually entered across different systems, leading to duplication of efforts and potential errors.

Limited Technological InfrastructureIn some parts of the process, teams had to rely on basic Excel sheets because there were no formal systems in place. This outdated approach slowed down operations, reduced efficiency, and increased the risk of errors.

Lack of IntegrationThe absence of a seamless integration between the ERP system and multiple tools used by the team created bottlenecks, particularly in managing and tracking the delivery of invoices. Also, the team had to be trained to operate various systems to update the same data in each of these.

Communication GapsTeams working in isolated systems struggled with poor communication. The lack of real-time updates and coordination led to confusion, making it difficult for teams to collaborate effectively and share accurate data.

Our Solution

Our team developed the Mahmayi Delivery App to seamlessly integrate with the client’s ERP system, ensuring precise data entry and creating a centralized platform for managing orders and inventory. We structured the app with distinct user roles to streamline tasks across sales, warehouse, and delivery teams, and incorporated features like detailed reporting, notifications, and alerts to support informed decision-making.

In addition, we designed the Mahmayi Driver App (iPhone) specifically for delivery drivers. This app provides real-time updates on delivery schedules and features an intuitive interface to boost efficiency and ease of use. Together, these apps have significantly enhanced the client’s operational efficiency and communication.

Implementation Process

Mahmayi Delivery App (iPad Application)

Mahmayi Driver App (iPhone Application)

Tech Stack

iOS

Xcode

NodeJS

MySQL

AWS servers

AppleBusiness Manager

UI/UX Design

The delivery app design was made clear and intuitive enabling quick access to critical information while driver app design was made simple and user-friendly.

The Results

After the successful implementations, we achieved a significant improvement in efficiency and accuracy across the board. Find some significant improvements here.

Mahmayi Delivery App We designed a clear, intuitive dashboard for quick access to key features like invoice listing, inventory management, and report generation. We also digitized proof of deliveries, replacing the old paper-based process with electronic signatures and photos.

Mahmayi Driver App We focused on making the app user-friendly for drivers, with easy access to schedules, start/stop functionality, and simple logging of delivery metrics. This design helps drivers work more efficiently.

Reduced Training Costs Our team introduced centralized systems that made it unnecessary for team members to learn multiple platforms. This shift not only streamlined operations but also cut down on training costs, allowing the team to focus more on their core tasks.

Lower Operational Costs We moved away from relying on Excel sheets and redundant data entry in different systems. This improvement reduced confusion, ensured real-time information flow, and minimized human error, leading to lower operational costs and smoother day-to-day operations.

Increased Efficiency By integrating with the ERP system and eliminating fragmented tools, we streamlined the workflow, reducing the time and effort needed for order processing. This allowed the team to work more smoothly and focus on what matters.

Improved Accuracy We centralized data entry and order management within the apps, which significantly reduced the potential for errors. This led to more accurate inventory management and better delivery tracking, making operations more reliable.

Enhanced User Experience We provided role-based access and tailored features within the apps, equipping different teams with the tools they needed to do their jobs effectively. This improvement boosted overall productivity and made daily tasks easier for everyone involved.

Scalability Understanding Mahmayi’s growth goals, we designed the apps to be scalable, ensuring they can easily expand to meet the company’s future needs. This approach ensures the solutions will grow along with the business.

What Makes Us The Buzz of Tech Town

Transforming Mahmayi’s Efficiency with Integrated Solutions Case Study

Transforming Mahmayi’s Operational Efficiency with Integrated Approach